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Member Experience Associate
Anaheim - Upland
Part Time
What You’ll Do:
As a Member Experience Associate, you're more than just the first face people see—you help create the energy, culture, and connection that members come back for. This role blends hospitality, communication, and accountability to support daily operations and drive a high-level member experience.
Whether you’re welcoming a new guest, following up with a lead, or keeping the space organized and upbeat—you’re a key part of what makes the facility run strong. We’ll train you on systems and tools like The Camp App and Simplex—you bring the attitude and ownership.
What You’ll Do
Own the Member Experience
Greet every guest with energy, warmth, and professionalism
Create real connections—remember names, stories, and goals
Present our programs confidently to prospects and walk-ins
Help new and trial members get set up on The Camp App and check progress
Support Sales & Retention
Assist with membership and product sales
Set and follow up on appointments with leads and trial members using Simplex
Contribute to retention by ensuring members feel supported and seen
Proactively support coaches in maintaining 15+ members per class by confirming attendance, checking in on absentees, and re-engaging inactive members.
Stay Organized & Proactive
Answer phone calls, respond to text messages, and follow through quickly
Process paperwork, scan and upload documents, and update member data in Simplex
Keep inventory stocked and the front area clean and welcoming
Track daily lead activity and ensure follow-ups are logged and completed
Be a Culture Builder
Show up with a positive attitude, ready to solve problems
Help create a space that’s organized, energized, and people-first
Jump in wherever needed—because you’re part of a winning team
What You Get
Commission Bonus Opportunity
Details shared after hiring
Paid Sick Leave
Earn up to 5 days (40 hours) per year, based on hours worked
Birthday Leave
1 paid day off during your birthday month
401(k) with Company Match
Up to 3% company match available (must be 21+)
What We’re Looking For
Strong people skills and a natural ability to connect
Confident communicator—on the phone, in-person, and over text
Organized, reliable, and detail-oriented
Comfortable using Excel and learning new tools
Sales-minded with a service-first attitude
Willing to work a flexible schedule (including some weekends/holidays)
Committed to personal growth and open to coaching
We care more about work ethic than resumes. If you’re dependable, growth-minded, and ready to make an impact, we’ll help you level up fast.
Why This Role Matters
As a Member Experience Associate at AC Fit, you are the first point of contact for our members, setting the tone for their entire experience. You help drive attendance, satisfaction, and retention by being proactive, organized, and genuinely people-first.
When the front desk runs strong, the whole facility thrives.
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